Returns & Refunds
Our promise
If your order arrives faulty, damaged, or not as described — or we send the wrong item — we'll make it right with a replacement or a refund. Just message us within 14 days of delivery with your order number and a few photos.
Change of mind
We don't accept returns for change of mind, incorrect size selection, or items you simply no longer want. Please check sizing and product details before ordering — and if you're unsure, message us first and we'll help you choose.
How to make a claim
- Contact us via our contact page or WhatsApp (0459 552 465).
- Include your order number and photos of the item and packaging.
- We'll reply within 1–2 business days with next steps.
Your rights
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.